Returns

Returns- We understand purchasing online can be difficult. You are welcome to return the product for an exchange or credit note (lasting 3 years) as long as it is unworn and in it's original and sellable condition.

Returns must be made within 14 days of purchase.

Exchanges- If you wish to return a product purchased online via mail, you will be responsible for the cost and risk of returning goods, including the cost of return shipping. 

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We recommend you use a postal service that insures you for the value of the goods you are returning.

Discounts- Only one discount code can be used per order and is not redeemable for cash. Only full priced items are eligible for online store credits.

All purchases are FINAL when buying sale items. 

 

Contact us at admin@masonhats.com.au regarding all returns and exchanges.